PRIVACY POLICY

ADV Hire (“ADV Hire”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and otherwise process personal information when you visit https://advhire.co.za/, contact us, request motorcycle availability, make a booking, rent a motorcycle or use any related services.

ADV Hire is based in Cape Town, South Africa, and processes personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), as applicable. POPIA establishes minimum requirements and conditions for the lawful processing of personal information.

By using our website or providing personal information to us, you acknowledge the processing described in this Privacy Policy, subject to any rights you may have under applicable law.

1. WHO WE ARE

ADV Hire
Cape Town, Western Cape
South Africa

Website: https://advhire.co.za/
Email: ride@advhire.co.za
Telephone: +27 (0) 82 445 2272

For privacy-related enquiries or requests, please contact us using the details above.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

Depending on how you interact with ADV Hire, we may collect and process different types of personal information.

This may include:

Contact Information

Name and surname
Email address
Telephone or mobile number
Physical or postal address
Country of residence

Booking and Rental Information

Rental dates
Motorcycle selected
Collection and return details
Accommodation or delivery address where relevant
Planned travel or riding information
Rental preferences
Accessories and riding equipment requested

Identification and Driver Information

Where required for a motorcycle rental, we may collect information such as:

Identity document or passport details
Driver’s licence details
Date of birth
Licence category or validity information
Other information reasonably required to verify your eligibility to rent a motorcycle

Payment and Transaction Information

We may process information relating to payments, deposits, refunds and transactions.

Where payment services are provided through a third-party payment provider, your full payment card details may be processed directly by that provider rather than being stored by ADV Hire.

Where applicable, we may also process information relating to a security deposit or card pre-authorisation required for a motorcycle rental.

Communications

We may keep records of communications between you and ADV Hire, including:

Email correspondence
Contact-form submissions
Telephone or WhatsApp communications
Booking enquiries
Customer support communications

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate location derived from IP address
Date and time of visits
Website interaction and usage information

This information may be collected through cookies, analytics tools and similar technologies.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information:

Directly from you when you complete a contact or enquiry form
When you request motorcycle availability
When you make or manage a booking
When you communicate with us by email, telephone, WhatsApp or other communication channels
When you provide information necessary for a motorcycle rental
When you use our website
From service providers assisting us with bookings, payments or other services
Where reasonably necessary, from third parties involved in facilitating your rental

We generally aim to collect personal information directly from you.

Where we receive personal information from another person or organisation, we will process it in accordance with applicable law.

4. WHY WE PROCESS YOUR PERSONAL INFORMATION

We may process your personal information for purposes including:

Managing Enquiries and Bookings

To:

Respond to enquiries
Check motorcycle availability
Prepare quotations
Process bookings
Confirm rental details
Communicate with you about your rental

Providing Our Services

To:

Provide motorcycles and related rental services
Arrange motorcycle collection or delivery
Provide accessories and riding gear
Arrange one-way rentals
Facilitate your agreed rental requirements
Provide customer support

Verifying Rental Eligibility

We may process identification, passport, driver’s licence and related information to verify your identity and confirm that you meet our motorcycle rental requirements.

Processing Payments

To:

Process payments
Manage refunds
Manage security deposits or pre-authorisations
Prevent or investigate fraudulent transactions
Maintain accurate financial records

Communicating With You

To communicate with you regarding:

Your enquiry
Your booking
Changes to your rental
Collection and return arrangements
Important service information
Customer support

Improving Our Website and Services

We may use information about website usage and customer interactions to understand how our website is used, improve its functionality and improve our products and services.

Marketing

Where permitted by applicable law and, where required, with your consent, we may use your personal information to send:

Newsletters
Promotional information
Offers
Updates about ADV Hire
Other marketing communications relevant to our services

You can unsubscribe from marketing communications at any time.

Legal and Regulatory Requirements

We may process personal information where necessary to comply with legal, regulatory, accounting, tax, insurance or other applicable requirements, or to establish, exercise or defend legal claims.

5. LAWFUL PROCESSING OF PERSONAL INFORMATION

POPIA requires responsible parties to process personal information in accordance with applicable conditions for lawful processing.

Depending on the circumstances, ADV Hire may rely on one or more lawful grounds for processing personal information, including:

Your consent
Taking steps at your request before entering into a contract
Performing a contract with you
Compliance with a legal obligation
Protecting legitimate business interests and other lawful interests
Protecting your legitimate interests where applicable
Other grounds permitted by applicable law

Where we rely on consent, you may withdraw that consent, subject to any legal or contractual consequences and any other lawful basis for processing that may apply.

6. MARKETING COMMUNICATIONS

We may send you marketing communications where permitted by applicable law.

You may opt out of marketing communications by:

Using the unsubscribe option included in an electronic marketing communication; or
Contacting us using the details in this Privacy Policy.

Please note that opting out of marketing communications will not prevent us from sending necessary service-related communications, such as booking confirmations, rental information, payment notices or important updates relating to an existing transaction.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember information and understand how visitors use a website.

We may use cookies for purposes such as:

Website functionality
Security
Analytics
Performance monitoring
Remembering preferences
Understanding website traffic
Marketing and advertising, where applicable

Some cookies may be placed by third-party service providers used by ADV Hire.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Where required by applicable law, we will seek appropriate consent for non-essential cookies or similar technologies.

8. THIRD-PARTY SERVICE PROVIDERS

ADV Hire may use third-party service providers to help us operate our business and provide our services.

These may include providers of:

Website hosting
Payment processing
Booking and reservation systems
Email services
Customer relationship management systems
Analytics
Website security
Cloud storage
Communication services
Marketing services
Accounting and financial services

These providers may process personal information on our behalf or independently, depending on the service they provide.

We take reasonable steps to use service providers that provide appropriate safeguards for personal information and require appropriate handling of information where applicable.

9. SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information.

We may disclose personal information where reasonably necessary to provide our services, operate our business or comply with the law.

This may include sharing information with:

Payment processors
Booking or reservation providers
Insurance or claims-related service providers
Professional advisers
Technology and hosting providers
Service providers assisting with motorcycle collection or delivery
Government authorities or law-enforcement agencies where legally required
Other parties where disclosure is permitted or required by law

We will only disclose information where there is a lawful and legitimate reason to do so.

10. INTERNATIONAL DATA TRANSFERS

Because ADV Hire serves international riders and may use international technology and service providers, your personal information may in some circumstances be processed or stored outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer and subsequent processing are conducted in accordance with applicable South African law, including any applicable requirements relating to cross-border transfers under POPIA.

11. SECURITY OF YOUR PERSONAL INFORMATION

We take reasonable technical and organisational measures to protect personal information against risks such as:

Loss
Theft
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Destruction

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions to protect your own information, including keeping passwords, login credentials and other sensitive information confidential.

12. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide our services
Maintain business and transaction records
Comply with legal, tax, accounting or regulatory requirements
Resolve disputes
Enforce agreements
Prevent fraud or abuse
Protect our legitimate business interests

Different categories of information may be retained for different periods depending on the nature of the information and the purpose for which it was collected.

Where personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any legal obligations to retain it.

13. YOUR RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion or destruction of personal information in circumstances permitted by law
Object to certain processing
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Lodge a complaint relating to the processing of your personal information

These rights are subject to applicable legal limitations and exceptions.

To exercise a right, please contact us using the details set out in this Privacy Policy.

We may need to verify your identity before responding to certain requests.

14. DIRECT MARKETING

Where applicable, ADV Hire will comply with the requirements of POPIA relating to direct marketing by means of unsolicited electronic communications.

You may object to receiving direct marketing communications from us and may unsubscribe from such communications where applicable.

We will not use your personal information for direct marketing in circumstances where doing so would be unlawful.

15. CHILDREN’S PERSONAL INFORMATION

Our services are intended for adults who are legally able to enter into motorcycle rental agreements.

We do not knowingly collect personal information from children for marketing or other unnecessary purposes.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate steps.

16. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or services.

These websites operate independently of ADV Hire and may have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

17. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, we will notify affected persons and/or the relevant regulator of a security compromise.

POPIA includes specific requirements concerning security safeguards and the notification of certain security compromises.

18. INFORMATION OFFICER

ADV Hire will appoint and maintain an Information Officer or appropriate responsible person as required by applicable South African law.

For privacy and personal-information related enquiries, contact:

Information Officer
ADV Hire
Cape Town, Western Cape
South Africa

Email: ride@advhire.co.za
Telephone: +27 (0)82 445 2272

19. COMPLAINTS

If you have a concern about how ADV Hire processes your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You also have the right, where applicable, to lodge a complaint with the Information Regulator of South Africa, which is the independent regulator responsible, among other things, for monitoring and enforcing compliance with POPIA.

The Information Regulator’s current contact details include:

Information Regulator
South Africa

Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za

The Information Regulator provides mechanisms for POPIA complaints and security-compromise reporting through its eServices platform.

For the most current contact information and complaint procedures, please refer to the Information Regulator’s official website.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

Our services
Our website
Our business practices
Applicable laws or regulations
How we collect, use or process personal information

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

21. CONTACT US

If you have any questions about this Privacy Policy or how ADV Hire processes your personal information, please contact us: